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VISION
“To create qualitative and memorable experiences while behaving in a
socially responsible manner.”
MISSION
We intent to create environmentally better lodging accommodation for a
greater value at the lowest cost. Ensuring that our guests go home
enriched from our environment that is different and tranquil, ultimately
building customer loyalty.
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BACKGROUND
Palms Rest has been established with a view of
providing services to people needing a
comfortable accommodation in a centralized area
in Gauteng. The guest house was established in
2001 by the owners of the property, Marks and
Virginia Khumalo. The owners reside on the
property, managing and maintaining the business.
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Palms Rest Guest
House is a member of the Midrand Bed and Breakfast Association (MBABA)
and has been evaluated by the Regional Associations, Gauteng Combined
Accommodation Association (GCAA) and National Accommodation Association
of South Africa (NAASA) for the past three years and has grown from
these relationships. We are also affiliated with the Federation
Hospitality Association of South Africa (FEDHASA). Palms Rest is
currently a Two Star Guest House. Expanding our exposure via the
Internet and great marketing will allow us to maintain a higher than
average occupancy rate and above average profits.
ESTABLISHMENT
The guest house is located in Clayville East Olifantsfontein. This is a
central urban area which is accessible to Midrand, Kempton Park (JIA),
Centurion and Pretoria. It is also accessible to the network of
Metrorail Olifantsfontein station and taxi rank. The Guest House has a
major potential to grow based on its accessibility, and the business
industry surrounding it. We plan to be more than a great bed and
breakfast. The Guest House currently has three en-suite bedrooms. We
offer our guests a swimming pool; braai facilities and all rooms have
televisions. The building is currently undergoing a number of
restorations. We plan to create an environment of pampered luxury that
surpasses the standard fare, around the area.
OUR SERVICES
Palms Rest Guest House provides the following services under tranquil
conditions for our customers; bedding and lodging, hospitality, catering
and hands-on training for the domestics. As an added service, we offer a
shuttle service to guests that require transport to the airport.
ACHIEVEMENTS
The Guest House has been nominated as finalist in the AA Travel for the
South Africa’s Best Traditional Township Accommodation (twice) and in
2006 for the South Africa’s Best Cultural Guest House. We look forward
to earning more of these awards. |
